Tell me more about my new virtual assistant
Every member of our staff is bilingual English/Spanish as well as highly skilled in administrative support. Although they won’t be physically present at your location, they can be reached from 9:00 a.m. to 6:00 p.m. through a large variety of online communication tools online in order to support client’s needs, tasks, and projects.
Our online assistants can easily become your right hand and even act as your own employee when they interact with others. As any new employee, the more you can share about your business, your customers, your preferences, and your way of life, the better they will be able to support you in a smoother and efficient way.
Is it always the same person?
Yes, each client has one fully bilingual English/Spanish virtual assistant hand-picked from a pool of reliable, trustworthy and experienced professionals. If your virtual assistant is on vacation or sick, his/her supervisor will be there to assist you. Our assistants have neutral english accents.
How can I communicate with my assistant?
Your online assistant can be reached via phone, email, Skype, Whatsapp or any other communication tool you prefer.
Do you have a guarantee?
If you are not satisfied with the service, you can cancel at anytime.
How do I protect my information?
Each team member is carefully screened before enter the company and must pass a background check. Our non-disclosure agreement assures you we will not share any information with anyone from the outside.
We use the best security software to prevent spyware or computer viruses. Our office does not store any important information in our computers. Confidential information is stored in our secured network. Any printed material is shredded before being sent for recycling.
Is phone line quality always good?
Our phone systems are Voice Over IP (VOIP) and we make sure all the assistants have a great internet connection to assure the quality in every call.
Is there a contract?
No. You are billed monthly in advance. There is no cancellation fee or penalty of any kind. Once you cancel, you will not be billed anymore.
Where are you located?
All of our assistants are located in South America. Most of them have either lived or studied in the U.S.
How can I trust someone I have never met in person and how this
person will keep my leads and business confidential?
With Graphic Staff, you get your work by hiring an online employee. For a fraction of what you would pay to hire locally, you can access to our resources directly. Here is what is done:
- You place an order through our online page.
- You send the job description and a list of tasks you expect the expert performs, as well as specific software you want them to be proficient.
- You start delegating. We usually requiere one week or less to select and assigned the best staff who fullfil your requirements o fullfil your demands.